1. Introduction
Heimin ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our task management service.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for an account (name, email address, password)
- Create and manage tasks, projects, and teams
- Invite team members or accept invitations
- Communicate with us through support channels
- Subscribe to our paid plans (payment information)
2.2 Automatically Collected Information
When you use our Service, we automatically collect:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, features used, time spent on the Service)
- Log data (IP address, access times, error logs)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Service
- Improve, personalize, and expand our Service
- Process your transactions and manage your subscriptions
- Send you important updates, notifications, and administrative messages
- Respond to your comments, questions, and provide customer support
- Analyze usage patterns and optimize Service performance
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With team members: Information you share within teams is visible to other team members
- Service providers: Third-party vendors who perform services on our behalf (hosting, payment processing, email delivery)
- Legal requirements: When required by law or to protect our rights and safety
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you explicitly agree to share information
5. Data Retention
We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods:
- Free plan: Activity history is retained for 60 days
- Team plan: Unlimited history retention while your account is active
- Deleted accounts: Personal data is deleted within 30 days of account deletion
- Backups: Backup copies may be retained for up to 90 days
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
- Incident response procedures
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing in certain circumstances
- Withdraw consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at privacy@heimin.app.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Analyze usage patterns and improve our Service
- Provide personalized content and features
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.
9. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@heimin.app
Address: 2 F.-3, No. 6, Ln. 127, Sec. 2, Minsheng E. Rd., Zhongshan Dist., Taipei City 104621, Taiwan
Data Protection Officer: dpo@heimin.app